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Trouble?
E
Trouble?
Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a
Canon Service Center if the problem persists.
Power Source
Recording/Playback
Problem Solution
Camcorder will not turn on. Battery pack is exhausted. Replace or charge the battery
pack.
16
Attach the battery pack correctly. 16
The camcorder switches off
by itself.
Battery pack is exhausted. Replace or charge the battery
pack.
16
Power save function has been activated. Turn on the
camcorder.
67
Cassette compartment will
not open.
Battery pack is exhausted. Replace or charge the battery
pack.
16
Open the cassette compartment cover fully. 19
Cassette compartment
stopped during loading/
unloading.
Battery pack is exhausted. Replace or charge the battery
pack.
16
LCD/viewfinder switches on
and off.
Battery pack is exhausted. Replace or charge the battery
pack.
16
Battery pack will not charge. Charge the battery pack in temperatures between 0 °C and
40 °C (32 °F and 104 °F).
–
Battery packs become hot with use and may not charge. Wait
until the battery pack temperature is below 40 °C (104 °F) and
retry charging.
–
The battery pack is damaged. Use a different battery pack. –
Problem Solution
Buttons will not work. Turn on the camcorder. 27
Load a cassette. 19
Camcorder will not focus. Autofocus does not work on that subject. Focus manually. 48
Adjust the viewfinder with the dioptric adjustment lever. 21
Lens is dirty. Clean the lens. 137
Viewfinder picture is blurred. Adjust the viewfinder with the dioptric adjustment lever. 21
A vertical light bar appears on
the screen.
Bright light in a dark scene may cause a vertical light bar
(smear) to appear. This is not a malfunction.
–
Abnormal characters appear
on the screen. The camcorder
does not operate properly.
This camcorder uses a microcomputer. External noise or static
electricity may cause abnormal characters to appear on the
screen. In such case, disconnect the power source and
reconnect it after a short time. If the problem still persists,
disconnect the power source and press the RESET button
with a pointed item. Pressing the RESET button resets all
settings.
–
“ ” flashes on the screen. Load a cassette. 19
“ ” flashes on the screen. Battery pack is exhausted. Replace or charge the battery
pack.
16
“ ” flashes on the screen. Condensation is detected. See reference page. 128
“ ” flashes red on the screen. The camcorder malfunctions. Consult a Canon Service
Center.
–