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Troubleshooting
Messages List
VK-64/VK-16 Recording Engine Logs
A list of messages shown in the Storage Server log file “nvr_re_log_<N>.txt” (<N> is either
0 or 1) is shown below. These messages are generated by the recording engine (Win32
service) that runs as part of a Storage Server.
x frames out of y frames are
discarded because there were a
large number of frames that have
been requested to be written in
the disk. It is difficult for the
current settings of the recording
engine to process this amount of
tasks.
This message is recorded when
recording failure occurs when disk
is under a heavy load.
x frames out of y frames are
discarded because there were a
large number of unprocessed
frames. It may be that CPU or
hard disk drive is unable to
process data at the same speed
rate as the data reception.
This message is recorded when
recording failure occurs due to
motion detection or too many
event occurrences.
When sending E-mail, the
recording engine could not
resolve the host name of the POP
server.
When sending E-mail, the
recording engine could not
connect to the POP server.
When sending E-mail, an error
occurred in the first response sent
after connecting to the POP
server.
When sending E-mail, the user
name entered for the POP server
could not be authenticated.
Reduce the system load using
the following methods.
1) Reduce the amount of data to
record (For example, lower
the resolution or frame rate).
2) Install an additional hard disk.
3) Implement an action such as
upgrading the CPU, or
increasing memory or existing
hard disk space.
Reduce the system load using
the following methods.
1) Reduce the amount of data to
record (For example, lower
the resolution or frame rate).
2) Install an additional hard disk.
3) Implement an action such as
upgrading the CPU, or
increasing memory or existing
hard disk space.
Refer to the corresponding
Winsock error code in “A List of
Error Codes in Log File”
(➝ P. 282).
Refer to the corresponding
Winsock error code in “A List of
Error Codes in Log File”
(➝ P. 282).
Refer to “A List of Error Codes
in Log File” (➝ P. 282).
Check the Storage Server
configuration to see if the
entered user name is correct.
Camera <camera>:
<x>/<y> frames
discarded due to busy
drive thread in last 1
minutes.
Camera <camera>:
<x>/<y> frames
discarded due to busy
frame queue in last 1
minutes.
Error resolving name for
POP server host: port
Error: <Winsock error
code>: <Error message>
Error connecting socket
for POP server host: port
Error: <Winsock error
code>: <Error message>
POP connection error: 0
POP response: <pop
response>
POP user error: 0
POP response: <pop
response>
Messages Cause Action
COPY