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CHAPTER
5-1
Cisco Video Surveillance 2500 Series IP Camera User Guide
OL-19273-02
5
Troubleshooting
This chapter describes some common problems that may be encountered while using the IP camera and
provides possible solutions.
Symptom Cannot connect to an IP camera through a web browser.
Possible Cause You are not using a supported PC operating system or web browser, you entered an
incorrect IP address for the IP camera, the PC that you are using is not on the same LAN as the IP
camera, you are entering an invalid port number for an HTTP or HTTPS connection, or you are
trying to access the IP camera from a device with an IP address that is restricted from access.
Recommended Action Make sure that you are using a PC that is running Microsoft Windows 2000,
XP, or Vista and that your are using Internet Explorer 6.x with Service Pack 2, or later. Make sure
that you enter the correct IP address. If you are connecting through a LAN, make sure that the PC
is on the same network as the IP camera. If you are connecting through the Internet, make sure to
enter the correct port number. Make sure that the device does not have an IP address that is restricted
from access (see the
“IP Filter Window” section on page 3-14.)
Symptom Cannot connect to the IP camera by using a wireless connection.
Possible Cause The wireless interface may be disabled, or wireless settings may not be properly
configured.
Recommended Action If a network cable is connected to the IP camera, power down the IP camera,
remove the cable, then power up the camera. Make sure that wireless settings are configured as
described in the
Wireless Setup Window, page 3-7.
Symptom Cannot log in to the IP camera as the administrator.
Possible Cause You are entering the log in credentials incorrectly or have forgotten the administrator
password.
Recommended Action The administrator user name is admin and the password is the one that you
configured. Both credentials are case sensitive, so make sure to enter them exactly as they are
configured. If you forget the administrator password, you must perform a factory reset as described
in the
“Resetting the IP Camera” procedure on page 2-9, then reconfigure the IP camera. If you take
these actions, do not use the Upload option in the Maintenance window to reload a saved
configuration file because that process restores the password that you forgot.