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9-9
User Guide for Cisco Security Manager 4.4
OL-28826-01
Chapter 9 Troubleshooting Device Communication and Deployment
Troubleshooting Deployment
Step 3 Select the AUS or Configuration Engine that manages the selected devices from the Server list. If the
correct server is not listed, select + Add Server... to add it to the inventory using the Server Properties
Dialog Box, page 3-36.
For more information on adding AUS or Configuration Engine servers to the inventory, see Adding,
Editing, or Deleting Auto Update Servers or Configuration Engines, page 3-35.
Step 4 Repeat the process until no device is marked with a red X.
Troubleshooting Deployment
The deployment process is one of the most likely areas in which you will encounter problems when using
Security Manager. There are many different processes involved in deployment that influence whether the
deployment job is successful:
• Security Manager itself.
• The stability and availability of your network, including links to remotely-managed devices.
• Any bugs inherent in the versions of the operating systems that you are using on your network
devices that affect the commands Security Manager is trying to deploy (Security Manager is not
immune to these bugs).
• The licenses you have enabled on the device, because many security commands require specific
device licenses.
• The specific features supported by your devices, which Security Manager cannot always determine
ahead of time. For example, some platforms support features only if the device has a certain
minimum RAM, and some interface settings are available for specific interface cards only.
• The correct functioning of interim applications such as AUS, Configuration Engine, or your TMS
server.
If you encounter deployment failures, examine the messages in the deployment status window carefully.
In addition, the following topics address some of the problems you might encounter:
• Changing How Security Manager Responds to Device Messages, page 9-10
• Memory Violation Deployment Errors for ASA 8.3+ Devices, page 9-11
• Error While Attempting to Remove Unreferenced Object, page 9-12
• Security Manager Unable to Communicate With Device After Deployment, page 9-12
• Updating VPNs That Include Routing Processes, page 9-13
• Mixing Deployment Methods with Router and VPN Policies, page 9-13
• Deployment Failures for Routers, page 9-14
• Deployment Failures for Catalyst Switches and Service Modules, page 9-15
• Deployment Failures to Devices Managed by AUS, page 9-18
• Troubleshooting the Setup of Configuration Engine-Managed Devices, page 9-18