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User Guide for Cisco Security Manager 4.4
OL-28826-01
Chapter 9 Troubleshooting Device Communication and Deployment
Troubleshooting Deployment
Answer: If you see the following errors in debug mode:
*Feb 23 21:42:15.677: CNS exec decode: Unknown hostname cnsServer-lnx.cisco.com ... 474F6860:
72726F72 2D6D6573 73616765 3E584D4C error-message>XML 474F6870: 5F504152 53455F45
52524F52 3C2F6572 _PARSE_ERROR
Verify the following:
• The CNS commands use a fully-qualified host name (host name and domain name).
• The device contains the ip domain name command.
• The device contains the ip host command with the fully qualified hostname of the Configuration
Engine with its IP address.
Question: Why does the event mode router not appear on the Configuration Engine Discover Device
page or appear in green on the Configuration Engine web page?
Answer: Check the following:
• Make sure that the router and the Configuration Engine server can ping each other.
• Make sure that the event gateway on the Configuration Engine server is up and running by using one
of the following commands:
Status for plain text mode: /etc/init.d/EvtGateway
Status for SSL encrypted mode: /etc/init.d/EvtGatewayCrypto
• Clear the cns event command, then re-enter it without specifying a port number.