Cisco Systems OL-24201-01 Camera Accessories User Manual


 
14-2
User Guide for Cisco Secure Access Control System 5.3
OL-24201-01
Chapter 14 Troubleshooting ACS with the Monitoring & Report Viewer
Available Diagnostic and Troubleshooting Tools
Support bundles typically contain the ACS database, log files, core files, and Monitoring & Report
Viewer support files. You can exclude certain files from the support bundle, per ACS node. You can
download the support bundle to your local computer. The browser (depending on its configuration)
displays the progress of the download and prompts you to save the support bundle to an appropriate
location.
If the ACS server is a primary instance, the support bundle includes an export of the ACS
configuration.
If the ACS server is a secondary instance, the ACS database is not included.
If the ACS server is a log collector, the support bundle includes an export of the monitoring and
report configuration and collected AAA audit and diagnostic logs.
If the ACS server is not the log collector, the monitoring and reporting configuration is not included
in the support bundle. See Downloading ACS Support Bundles for Diagnostic Information,
page 14-4 for detailed instructions on how to download ACS support bundles.
Expert Troubleshooter
Expert Troubleshooter is an easy-to-use, web-based troubleshooting utility that helps you diagnose and
troubleshoot problems in ACS deployments. It reduces the time that you take to diagnose the problem
and provides you detailed instructions on how to resolve the problem.
You can use Expert Troubleshooter to diagnose and troubleshoot passed and failed authentications. For
example, if a user is unable to gain access to the network, you can use the Expert Troubleshooter to
diagnose the cause of this problem.
Expert Troubleshooter provides you the option to run show commands on any network device from the
ACS web interface. The output of the show command is returned to you in precisely the same manner
as the output appears on a console.
You can use Expert Troubleshooter to evaluate the configuration of any network device to see if there
are any discrepancies that cause the problem.
In addition, Expert Troubleshooter provides you four diagnostic tools for troubleshooting Security
Group Access device-related problems.
The Expert Troubleshooter identifies the cause of the problem and lists an appropriate course of action
that you can take to resolve the problem. See Working with Expert Troubleshooter, page 14-5 for more
information on the various tools that Expert Troubleshooter offers.
Table 14-1 describes the diagnostic tools that ACS 5.3 offers:
Table 14-1 Expert Troubleshooter - Diagnostic Tools
Diagnostic Tool Description
RADIUS Authentication Troubleshooting Troubleshoots a RADIUS authentication. See Troubleshooting RADIUS
Authentications, page 14-6 for more information.
Execute Network Device Command Executes any show command on a network device. See Executing the Show
Command on a Network Device, page 14-9 for more information.
Evaluate Configuration Validator Evaluates the configuration of a network device. See Evaluating the
Configuration of a Network Device, page 14-10 for more information.