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Maintenance and Troubleshooting 67
Printing Problems
Updating the Firmware and Printer
Driver
Epson will occasionally update the viewer firmware. You can
download the latest firmware for the viewer from Epson’s
support website. Instructions for updating the firmware are
provided online.
Uninstalling Software
If you need to uninstall the Epson Link2 software, follow
the procedure below for Windows or on page 68 for
Macintosh. Be sure to back up any viewer installation data
before deleting.
Windows
1 Click Start, point to All Programs (or Programs),
then select
EPSON. Select Epson Link2, then click
Uninstaller.
2 After the confirmation dialog box appears, click Yes.
3 When you see a message that uninstallation is complete,
click
Finish.
4 If you see a message asking you to restart, click
Restart
Now.
You cannot print.
Cause What to do
The printer is not supported. Make sure your printer is
supported. See page 56.
The printer’s power is off. Turn on the printer.
The USB cable is not
connected correctly.
See “Connecting the Viewer to a
Printer” on page 56 and reconnect
the cable.
You cannot print a JPEG
image.
Make sure the JPEG image does
not exceed 4600 pixels in either the
vertical or horizontal direction.
If you connect the viewer to
a printer with the Home
screen displayed, the printer
may be recognized as a
computer.
Connect the viewer to the printer
after selecting an image to print.