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Limited Warranty
What your warranty covers:
• Any defect in materials or
workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
What we will do:
During the initial 90 days
• Exchange your camcorder with a new
or, at our option, a refurbished unit or
at your option, repair your camcorder
at no cost to you.
After the 90 days and within one year
• Exchange your camcorder with a new
or, at our option, a refurbished unit or
at your option, repair your camcorder.
Parts will be provided at no charge,
but you will be responsible for the cost
of labor required for the repair.
How you get service:
• Call 1-800-283-6503 and have your
unit’s date of purchase and
model/serial number ready. The
model/serial number information is on
the bottom of your camcorder.
• A representative will troubleshoot
your problem over the phone. If the
representative determines that you
should receive a replacement unit, you
will be provided with a Return
Authorization (RA) number and the
location of a nearby exchange point if
one exists. No returns will be
accepted without the RA number.
To receive a replacement camcorder
before you return yours:
If you are located near an
exchange point:
1. We will send a replacement unit to the
exchange point next business day
delivery.
2. The exchange location will notify you
of its arrival.
3. Take your unit, including all
accessories, and your bill of sale
which validates date of purchase to
the exchange location and you will be
provided the new or refurbished unit.
4. If the repairs were covered by your
warranty, you will not be billed.
If you are not located near an exchange
point:
1. Provide your Discover, MasterCard or
Visa account number and expiration
date to our phone representative. This
is for security purposes. If we receive
your unit including all accessories
within 14 days from the date you were
provided a Return Authorization
number, only items not covered by
warranty will be charged to your
account. IF YOUR UNIT
INCLUDING ALL ACCESSORIES
IS NOT RECEIVED WITHIN 14
DAYS, THE SUGGESTED
RETAIL VALUE OF THE
CAMCORDER AND/OR
ACCESSORIES WILL BE
CHARGED TO YOUR CREDIT
CARD. This amount will be credited
if the unit is subsequently received.
2. We will send you a replacement unit
next business day delivery.
3. You will receive an invoice packed
with the replacement product, but will
not be charged for the unit portion of
the invoice amount if we receive your
unit including all accessories within
14 days from the date you were
provided the RA number. Any labor
and parts charges not covered by our
warranty will be included and charged
against your account.
4. Ship the unit back to us along with all
accessories included with your
camcorder using the replacement
unit’s carton. Shipping instructions
will be included in the carton along
with your RA number, which will
allow you to easily ship the unit
back to us.