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Device messages
The following is a list of error messages that may appear while your printer is connected
to a computer:
•
Low on ink
•
The print cartridge is old or damaged
•
The print cartridge is missing or incorrect
•
The print carriage has stalled
•
The printer is out of paper
•
There is a paper jam
•
The paper loaded does not match the paper size selected
•
Insert only one memory card at a time
•
There was a problem with the memory card
Low on ink
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
Cause: The print cartridge is estimated to be low on ink and may need to be
replaced soon.
The print cartridge is old or damaged
Solution: Troubleshoot and replace the cartridge, if necessary.
To troubleshoot a print cartridge
1. Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2. Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 60.
3. Make sure the cartridge is compatible with the printer.
4. If this does not work, replace the cartridge.
Cause: The print cartridge may be old or damaged.
Device messages 79
Troubleshooting