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Problem/Situation Remediation/Solution
Cannot turn on the camera/ The
power turns off suddenly.
Battery pack is weak or depleted. Recharge the battery pack.
Camera cannot be turned on
after plugging power adapter.
Please make sure that you use the JVC original power adapter and
connect it to the power outlet correctly.
Wi-Fi icon does not appear after
activating Wi-Fi.
Battery is low. Recharge the battery pack.
The camera is frozen.
Please remove the battery/unplug the adapter. Then, insert the
battery/plug the adapter and turn on the camera again.
When the camera is connected
to the PC via USB cable, many
Autoplay windows may pop out.
They indicate the disks of the
camera.
“DV” indicates the internal memory of the camera.
“Removable Disk” indicates the external memory (memory card
installed in the camera).
“WiVideo” indicates the bundled program. Please double-click it to
start installation automatically.
The LCD shows “Connection
Failed”.
want to connect.
The camera is not in the wireless network service area or weak
network signal. Please make sure the Access Point is able to access
the Internet.
The camera does not support the type of encryption used on the
AP device.
The social websites update their websites without notice. Please visit
the website to update your account setting or upgrade your camera
Wi-Fi connections break off.
The camera disables any Wi-Fi connection three minutes after
shooting starts. Use the menu to re-enable it.
Reconnect in a clear radio environment. Remember that the
communication speed drops, interfering with connection, if the
receiver is too far away, there is something in between blocking
communications, or there is a microwave or wireless equipment in
use nearby.
Connecting a USB cable stops
photography. Photography is
not possible with a USB cable
connected.
Only time lapse and endless recording are available with a USB cable
connected. (Endless recording is limited to 720p 30 fps.)
There is no HDMI output. HDMI output is disabled during photography.
The thermometer icon appears. Turn off the camera and allow it time to cool down.
Trouble Shooting