Kaidan V1.4 Camcorder Accessories User Manual


 
Warranty and Product Return In for ma tion
Copyright © 2007 Kaidan, Inc. All Rights Re served. First Edition, Feb 20027 QuickPan
is a trade mark of Kaidan, Inc. Other prod ucts men tioned here in may be trade marks
of their re spec tive com pa nies. Pat ents Pending.
Information in this manual is subject to change with out notice and does not rep re sent
a com mit ment on the part of Kaidan. No part of this manual may be reproduced
or trans mit ted in any form or by any means, electronic or me chan i cal, including
pho to copy ing, re cord ing, or in for ma tion stor age and re triev al sys tems, or trans lat ed
to an oth er lan guage, for any purpose oth er than the lic ens ee’s personal use and
as spe cifi cal ly allowed in the li cens ing agree ment, without the ex press written
per mis sion of Kaidan.
Kaidan Warranty and Return Policy
A • Limited Warranty
A • Limited Warranty
In the event of a defect in materials or work man ship, Kaidan will repair the prod uct
with new or re built parts for a period of three-hundred and six ty fi ve (365) days
from the date of original pur chase. Such work will be per formed free of charge.
Follow the Prod uct Re turn Procedure (Section D following). Likewise, any soft ware
pur chased from Kaidan also comes with a one year war ran ty if your disc or me dia
is defective or dam aged. This war ran ty is ex tend ed only to the orig i nal pur chas er
and is not trans fer able. A pur chase re ceipt or other proof of orig i nal pur chase will
be re quired before war ran ty per for mance is rendered. This warranty only covers
failures due to de fects in ma te ri als or work man ship which oc cur dur ing nor mal
use. It does not cover dam ag es or fail ures which are caused from ac ci dent, misuse,
abuse, ne glect, mis han dling, mis ap pli ca tion, alteration, faulty in stal la tion, mod i fi ca tion,
ser vice by any one other than an au tho rized rep re sen ta tive of Kaidan, Acts of God,
or by products not sup plied by Kaidan.
This warranty covers any damage incurred dur ing orig i nal ship ment of prod uct to
cus tom er. Any item resold, or distributed by, and not explicitly man u fac tured by Kaidan
will be cov ered by their re spec tive com pa ny’s prod uct war ran ty.
B • Warranty Exclusions
B • Warranty Exclusions
There are no express warranties except as list ed above.
Kaidan shall not be liable for special, in ci den tal, con se quen tial or pu ni tive dam ag es,
in clud ing, without lim i ta tion, loss of good will, profi ts or rev e nue, loss of the use of this
product or any as so ci at ed equip ment, cost of sub sti tute equip ment, downtime costs,
or claims of any party deal ing with buy er for such damages,resulting from use of this
product or arising from breach of warranty or con tract, negligance, or any other legal
theory . All express and implied warranties, in clud ing the warranties of mer chant abil i ty
and fi t ness for a particular purpose, are lim it ed to the ap pli ca ble war ran ty period set
forth above. Some states do not allow the ex clu sion or lim i ta tion of con se quen tial
dam ag es, or lim i ta tions on how long an im plied warranty lasts, so the above exclusions
or lim i ta tions may not ap ply to you. This warranty and any claims which arise with the
Kaidan product(s) are gov erned by the laws of the state of Penn syl va nia. By purchasing
this prod uct, customer ac knowl edg es and agrees to these Lim its and Ex clu sions. If a
prob lem with your Kaidan prod uct de vel ops during the war ran ty pe ri od, im me di ate ly
con tact Kaidan for as sis tance.
C • Product Return Policy
C • Product Return Policy
All Kaidan products come with a 30-day re turn pol i cy (a minimum 15 percent
re stock ing fees may apply) from date of purchase, with the ex cep tion of software or
vid eo tapes. Both of the aforementioned items are copy right ed and sub ject to the laws
con cern ing in tel lec tu al property. Kaidan will replace de fec tive soft ware/vid eo tapes free
of charge upon return receipt of de fec tive item(s). Prod ucts re turned under this policy,
ex clud ing re place ment of de fec tive items, must be shipped at pur chas er’s expense.
Pur chas er must ship prod uct with an approved trace able ser vice, such as FedEx, and
with ap pro pri ate levels of ship ping insurance for the item being returned. Kaidan will
not be held re spon si ble for returned items lost or dam aged in transit.
Kaidan will issue
a refund to customer’s ac count if the fol low ing con di tions are sat is fi ed:
a refund to customer’s ac count if the fol low ing con di tions are sat is fi ed:
1) Receipt of item(s) in a restockable con di tion.
Criteria for Restockable Condition is as fol lows:
• All parts are included in box; hardware, man u als, discs, nuts/bolts, tools.
• No signs of damage; scratches, bent parts, miss ing piec es, mark ings, al ter ations, or
ad di tions to the product.
• All packaging materials are intact; foam, pea nuts, card board, bubble bags.
• No signs of excess usage or wear to the prod uct.
Items of Non-Restockable Condition are subject to the following:
• Restocking Fee(s) - a minimum of 15% and possible ad di tion al fees based on
the con di tion of the prod uct (how the prod uct best meets the cri te ria above), at
Kaidan’s dis cre tion.
Non-Restockable Condition - constitutes the fol low ing:
• Missing parts; hardware, manuals, discs, nuts/bolts, tools, and pack ag ing ma te ri als;
foam, pea nuts, card board, bub ble bags.
• Signs of damage; scratches, bent parts, miss ing piec es, mark ings, al ter ations, ad-
di tions to the product.
• Signs of excess usage or wear to the prod uct.
• Damage or loss incurred during uninsured ship ping to Kaidan. In this case, Kaidan
can not issue any type of re fund. Customer will be re spon si ble to sub mit claim with
their ship ping com pa ny.
• If damages occur in shipping, customer must sub mit claim with ship ping com pa ny
pri or to any ac tion by Kaidan.
Items Part of Special Bundle
If item(s) are part of a special bundle of fer, return of part of the bun dle will void any
spe cial pricing and the item(s) remaining in the pos ses sion of the cus tom er will revert
to their regular Sug gest ed Re tail Price (SRP). The credit, to customer, will refl ect the
dif fer ence of the actual product SRP from the amount of credit due customer.
Shipping Costs
All shipping costs, VAT, duties and return costs are sole re spon si bil i ty of cus tom er. If
cus tom er pur chas es thru Kaidan dis trib u tor or reseller, cus tom er is responsible for
all ship ping and VAT costs in curred by that dis trib u tor or reseller. These charges are
non-refundable. For instructions on the return of your product, follow the Prod uct
Re turn Pro ce dure be low
D • Product Return Pro ce dure
When returning a product, cus tom er must fi rst contact Kaidan (or the dis trib u tor/
reseller) and obtain a Return Material Au tho ri za tion Num ber (RMA#). After re ceiv ing
the RMA#, cus tom er will be in struct ed to return product directly to Kaidan. Re turned
goods must be shipped with an ap proved traceable service, such as FedEx, and with
ap pro pri ate levels of ship ping insurance for the item being re turned. Kaidan will not
be held responsible for re turned items lost or damaged in transit. RMA numbers
are valid for 15 days, and the product(s) must be received by Kaidan before the
RMA expires. We are unable to accept for return any product(s) received after the
ex pi ra tion of the RMA.
Return Packaging
The product packaging must refl ect customer name, address, RMA# as well as
Kaidan in for ma tion:
Kaidan Incorporated
703 E. Pennsylvania Blvd • Feasterville, PA 19053 • U.S.A.
Attention: Return Department per RMA# ______
Contact Information: Voice: 215-364-1778 • Fax: 215-322-4186
http://www.kaidan.com • E-mail: info@kaidan.com