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Appendix A
Troubleshooting
30
Wireless-G Internet Home Monitoring Camera
Appendix A:
Troubleshooting
I can’t view the Camera’s video using Internet Explorer.
Make sure the OCX plug-in was correctly installed.
If you’re not sure, re-install the plug-in by following
these instructions
On the • Welcome screen of the Camera’s Web-
based Utility, click View Video.
A screen mentioning a security warning about •
an OCX plug-in will appear. Click Yes to allow the
plug-in to be installed.
You should then be able to view the Camera’s •
streaming video.
If you still cannot view the video, make sure you
have the rights to install the plug-in in your PC’s
Internet Explorer. If not, log into your computer as an
administrator and install the plug-in.
Then you can check if the OCX plug-in has been
installed. Follow these instructions:
From Internet Explorer, go to • Tools and Internet
Options.
On the General screen, click • Settings under
Temporary Internet files.
Click • View Objects. You should see a file named
NetCamPlayerWeb Control installed.
The OCX plug-in is installed in Internet Explorer, but I
cannot view any video.
Make sure Microsoft Internet Explorer 5.5 or higher is
installed. Then delete the OCX plug-in by following
these instructions:
From Internet Explorer, go to • Tools and Internet
Options.
On the General screen, click • Settings under
Temporary Internet files.
Click • View Objects.
You should see a file named NetCamPlayerWeb •
Control installed. Delete this file from the list.
The next time you click • View Video from the web
browser, you will be prompted to re-install the
OCX plug-in.
When powering on the Camera, I can’t immediately
access the Camera from my computer.
Make sure the Camera’s LED is continuously lit. When it
is flashing, the Camera is initializing.
I’m not able to play my recording video les.
Make sure you have Microsoft Windows Media Player
7 or higher. If you don’t, you can download the latest
version from www.microsoft.com.
I have two Cameras and see two WVC54GCAs listed in
my Camera Utility. When I click to view both Cameras, I
see the video of only one Camera.
Make sure that the Cameras have different camera or
device names. You can change this by using the Web-
based Utility or running the Setup Wizard. If you use
the Web-based Utility, log in and click the Setup tab.
Then on the Basic screen, change the Camera Name.
When I view video remotely via the Internet, the video is
very slow.
Video performance is greatly affected by your Internet
connection speed. You can lower the Camera’s image
quality to speed up the video. Through the Camera’s
Web-based Utility, click the Setup and Image tabs, and
then lower the image quality on the Image screen.
I cannot access the Setup tab of the Camera’s Web-based
Utility.
Make sure you have administrator rights. Only an
administrator can change the Camera’s settings.
I want to access the Camera when I’m away from home,
but somehow I can’t connect.
If your network uses a dynamic IP address supplied
by your ISP, then the IP address you use to reach the
Camera will change as well. You need to use the TZO
DDNS Service, so you can access the Camera using its
domain name while the service keeps track of the IP
address changes. To set up a Dynamic Domain Name
Service (DDNS) account, click the Setup tab of the
Camera’s Web-based Utility, then click the Options
tab. Then configure the settings in the DDNS section
of the screen.
Important: To allow remote access to the Camera, you
will also have to use the port forwarding feature on
your network router.
WEB: If your questions are not addressed here,
refer to the Linksys website, www.linksys.com