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Troubleshooting
Technical Notes
Digital zoom cannot be used Digital zoom is not available when [Multi-shot
16] is selected for [Continuous].
95
[Image mode] not available [Image mode] cannot be adjusted when
[Multi-shot 16] is selected for [Continuous].
95
No sound when shutter is
released
• [Off] is selected for [Sound settings] >
[Shutter sound] in setup menu.
• [Continuous] or [Multi-shot 16] is selected
for [Continuous], or [On] is selected for
[BSS] in shooting menu.
• P ([Sports] scene mode) or N ([Museum]
scene mode) is selected.
• Anti-shake mode or T mode (other than
[Time-lapse movieA] and [Stop-motion
movie]) is selected.
117
95, 97
37, 40
44, 64
AF-assist illuminator does not
light
• [Off] is selected for AF assist option in cam-
era setup menu.
• AF-assist illuminator turns off automatically
in some modes.
117
37-42
Pictures appear smeared Lens is dirty. Clean lens. 159
Colors are unnatural White balance does not match light source. 93
Randomly spaced bright pix-
els (“noise”) appear in image
Shutter speed too slow. Noise can be
reduced by:
• Using flash
• Specifying a lower ISO sensitivity setting
30
98
Pictures are too dark
(underexposed)
• Flash is off.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Apply high-sensitivity shooting mode, or
raise the ISO sensitivity.
• Subject is backlit. Select L ([Back light]
scene mode) or use fill flash.
30
24
30
34
35, 98
30, 41
Pictures are too bright
(overexposed)
Adjust exposure compensation. 34
Unexpected results when
flash set to A (auto with
red-eye reduction)
In-Camera Red-Eye Fix may, in very rare
cases, be applied to areas not affected by
red-eye. Set flash to z (auto) or C (fill-
flash) and try again. Note that red-eye reduc-
tion is the default setting for one-touch por-
trait, B, and D modes.
30,
37,
38, 45
Problem Cause/Solution c