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6 Pelco Manual C707M-B (11/96)
9.0 WARRANTY AND RETURN
INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any
merchandise proved defective in material or
workmanship for a period of one (1) year after the date
of shipment. Exceptions to this warranty are as noted
below:
• Four (4) years on all standard motorized and fixed
focal length lenses.
• Two (2) years on Legacy
®
, Intercept
®
, CM8500/
CM9500/CM9750 Matrix, and DF8 Fixed Dome
products.
• Two (2) years on WW5700 series window wiper
(excluding wiper blades).
• Two (2) years on cameras.
• Six (6) months on all pan and tilts, scanners or
preset lenses used in continuous motion
applications (e.g., preset scan, tour and auto scan
modes).
Pelco will warranty all replacement parts and repairs
for 90 days from the date of shipment. All goods for
warranty work shall be sent freight prepaid to our
Clovis, California facility. Repairs made necessary by
reason of misuse, alteration, normal wear, or accident
are not covered under this warranty. Pelco is not liable
for any incidental or consequential expenses or liability
incurred by the customer as a result of field repair,
installation, or any other reason.
The above warranty is in lieu of any other expressed or
implied warranty, condition, or guarantee by Pelco of
the equipment listed herein. Pelco makes no warranties
except for intended use and will not be liable for any
loss, damage, or costs arising, whether consequential
or incidental, from the use of said merchandise.
This warranty gives you specific legal rights. You may
also have additional rights, which are subject to variation
from state to state.
If a warranty repair is required, contact Pelco at (800)
289-9100 or (209) 292-1981 for a Repair
Authorization number (RA), and provide the following
information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order
number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product
which does not fall under the warranty conditions
stated above, please include a written explanation with
the product when returned.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same as method
by which the repair item is received by Pelco.
RETURNS
In order to expedite parts returned to the factory for
repair or credit, please call the factory at (800) 289-
9100 or (209) 292-1981 to obtain an authorization
number (CA number if returned for credit, and RA
number if returned for repair). Goods returned for
repair or credit should be clearly identified with the
assigned CA/RA number and freight should be prepaid.
All merchandise returned for credit may be subject to
a 20% restocking and refurbishing charge.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699