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Troubleshooting
You do not know if the OS of your computer is compatible with the camera.
• Check “Recommended computer environment” on page 64 for Windows, and page 78 for
Macintosh.
Nothing appears on the camera screen when a USB connection is made.
• The switch on the cable for multi-use terminal is set to “TV”. Set to “CAMERA” (page 67).
Your computer does not recognize your camera.
• Turn on the camera (t step 2 in “Read This First”).
• When the battery level is low, install the charged battery pack (t step 1 in “Read This
First”), or use the AC Adaptor (page 18).
• Use the cable for multi-use terminal (supplied) (page 67).
• Disconnect the cable for multi-use terminal from both the computer and the camera, and
connect it again firmly. Make sure that “USB Mode Mass Storage” is displayed (page 67).
• Set [USB Connect] to [Mass Storage] in the (Setup) menu (page 61).
• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
• Connect the camera directly to your computer without passing through a USB hub or other
device (page 67).
• The software (supplied) is not installed. Install the software (page 65).
• Your computer does not properly recognize the device because you connected the camera and
your computer with the cable for multi-use terminal before you install the software (supplied).
Delete the erroneously recognized device from your computer, then install the USB driver
(see the next item).
The “Removable disk” icon does not appear on the computer screen when you
connect your computer to the camera.
• Follow the procedure below to install the USB driver again. The following procedure is for a
Windows computer.
1 Right-click [My Computer] to display the menu, then click [Properties].
The “System Properties” screen appears.
2 Click [Hardware] t [Device Manager].
• For Windows Me, click the [Device Manager] tab.
The “Device Manager” appears.
3 Right-click [ Sony DSC], then click [Uninstall] t [OK].
The device is deleted.
4 Install the software (page 65).
A USB driver is also installed.
Computers