When downloading my picture from my pc file to the frame everything works up to 35.1 mg even though it holds 493 mg. I then get an error message "Can not (name of picture). The directory or file can not be created." I first thought maybe the file was the problem so I tried to pull the same or another picture and I get the same error. Has anyone else had any of these types of problems and what did you do to fix it? thanks