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User’s Manual
www.aiptek.eu Page 14
EN
Troubleshooting
Since there are many brands of memory cards, please test the compatibility on the
spot when you purchase the memory cards. This digital photo frame could not support
pirate cards. If the memory card is correctly inserted, and the start-up interface is
displayed but the photo frame can not read the card, please turn off and restart the photo
frame, or format the card and re-copy files.
Reset Your Device
Occasionally, you may need to reset your Photo
Frame.
This can be useful when a program is not performing
properly.
Locate the small hole on the back of the device shown
as the RESET.
Using the tip of paper clip, gently push the button
inwards.
Problem Cause Solution
Power indicator is
not lit.
Power is off or power indicator
is broken.
Check whether the AC
adapter is well
connected and power
supply is normal.
No start-up interface. AC adapter is not well
connected or does not power
on normally.
Check whether the AC
adapter is well
connected and make
sure the photo frame is
powered on normally.
USB drive or
memory card is not
working.
Card is not correctly inserted or
card is corrupt or not fully
compatible.
Insert the card
correctly; format the
card before copy files,
or replace with a new
card.
The order of image
files is not what I
wanted.
The order of files is sorted by
file name. Numbers have
higher priority than alphabets.
Rename the files.
The device
malfunctions and
cannot be powered
on/off.
Improper use of the device. Press into the reset
hole and hold for 2
seconds. Then press
the Power key to
power on the device
again.
Reset Hole