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AXIS 221 - Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of the AXIS 221. One of your first
actions when troubleshooting a problem should be to check the currently installed
firmware version. The latest version may contain a correction that fixes your particular
problem. The current firmware version in your AXIS 221 can be seen on the page Setup >
Basic Configuration.
Upgrading the Firmware
When you upgrade the firmware with a file from the Axis Web site, your Axis camera will
receive the latest available functionality. Always read the upgrade instructions and release
notes available with each new release, before updating the firmware.
Note:
Preconfigured and customized settings should be saved when the firmware is upgraded (providing the fea-
tures are available in the new firmware) although this is not guaranteed by Axis Communications.
1. Save the firmware file to your computer. The latest version of the firmware is
available free of charge from the Axis Web site at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the camera’s Web pages.
3. In the Upgrade Server section, browse to the desired firmware file on your
computer. Click Upgrade.
Notes:
•If you suspect the firmware upgrade for the AXIS 221 has failed, always wait at least 5-10 min-
utes before restarting the upgrade process.
•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the
user.
•Always read the upgrade instructions available with each new release, before updating the
firmware.