Filter
Top Products
29
TROUBLESHOOTING, SUPPORT, AND WARRANTY
How can I upgrade the firmware?
Access your NetCam’s account from a web browser. Under the camera
configuration, a screen will pop up like the one below. Click “Update
Now.” It will take about 5~10 minutes to upgrade the new firmware.
Can I change my username?
Your username is what identifies your account information,
and once set, it cannot be changed. If you later do not like your
username, the only recourse is to create a new account. Please
note that any subscription services registered in the old account
(if applicable) cannot be transferred to the new account.
Forgot or lost your password?
The NetCam App login screen has a link labeled “Forgot your
password?” that takes you to the account sign-in webpage. Type
in your username and email address, and then click the Reset
button to begin the process of setting up a new password.