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Troubleshooting
42
An Error Message is displayed on the Screen
Problem Possible Cause Try This
Writing Error/
Output Error/
Communication
Error
Printer is not ready Ensure that the POWER lamp lights.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash when the printer is initializing. Wait until the POWER
lamp stops flashing.
When the Alarm lamp lights, an error may occur in the printer. For details on how
to resolve the error, refer to “An Error Message is Displayed on the LCD” in the
Direct Printing Guide
.
Paper is not loaded Load paper and press the OK button.
If paper is loaded, ensure that the paper source is selected correctly. Select the
paper source with the Feed Switch button on the printer, or select it in the
printer driver.
Printer port setting
does not match the
interface connected
to the printer
Check the printer port settings.
1. Click Start and select Control Panel, Printers and Other Hardware, and then
Printers and Faxes.
For non-Windows XP, click Start, select Settings, and then Printers.
2. Select the icon of your printer.
3. Open the File menu and select Properties.
4. Click the Port tab (or the Details tab) to confirm the port settings.
A USB port is selected if either USBnnn (Canon iP6700D) or MPUSBPRNnn
(Canon iP6700D) (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the
interface you are using on the Ports tab (or the Details tab), or reinstall the
printer driver.
Faulty connection Ensure that the printer cable is securely connected to the computer.
If using a switching hub or other device, disconnect the printer
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Printer driver is not
installed properly
Uninstall then reinstall the printer driver.
1. Click Start, and select All Programs (or Programs), the name of your printer,
and Uninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the
Easy Setup Instructions
and reinstall
the printer driver.
Cannot print with
Automatic Duplex
Printing
Incorrect paper size
is selected
Check the Page Size setting from within your application to ensure that it
matches the size of the paper loaded.
Check Page Size on the Page Setup tab in the printer properties dialog box
(Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches
the size of the paper loaded.
The sizes of media suitable for automatic duplex printing are Letter-sized and 5"
x 7"/127.0 x 177.8 mm.
To print on both sides of the page manually, follow the procedure
below.
On the Page Setup tab, clear the Automatic check box. Then try printing again.
The manual duplex printing function cannot be used.
iP6700D_QSG_US.book Page 42 Thursday, April 13, 2006 11:10 AM