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Troubleshooting
Cannot play back
File name was
changed with a
computer or file
location was changed
• Set the file name or location on
the file format/structure of the
camera.
See About File Numbers and
Folder Numbers (p. 101).
Lens will not retract SD card slot/battery
cover was opened
with power on
• First close the SD card slot/battery
cover and then turn the power off.
SD card slot/battery
cover was opened
while recording to
the SD card
(warning signal
sounds)
• First close the SD card slot/
battery cover and then turn the
power off.
Battery pack
consumed quickly
Battery life exceeded
if battery pack loses
its charge quickly at
normal temperature
(23 °C/73 °F)
• Replace the battery pack with a
new one.
Battery pack will not
charge
Battery pack life
exceeded
• Replace the battery pack with a
new one.
Poor contact
between battery
pack and battery
charger
• Insert battery pack securely into
battery charger.
• Ensure that battery charger plug
is securely plugged into the
power outlet.
Sounds come from
the camera interior
The camera's
horizontal/vertical
orientation was
changed
• The camera's orientation
mechanism is operating. There is
no malfunction.
Image is blurred or
out of focus
Camera moved • Be careful not to move the
camera while pressing the shutter
button.
Autofocus function
hampered by
obstruction to AF-
assist Beam
• Be careful not to block the AF-
assist Beam with fingers or other
items.
AF-assist Beam is
set to [Off]
• Set the AF-assist Beam to [On]
(p. 53).
Problem Cause Solution