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Troubleshooting
This section has solutions for when the printer does not operate
as expected or an error symbol is displayed.
If the solutions below do not remedy your problem, contact the retail
outlet or a Canon customer support center.
Problems with the Main Printer Unit and Power
Q Power will not turn on.
Î
Has the plug come out of the power outlet? (p. 8)
Î Is the connector of the compact power adapter securely connected
to the printer’s DC IN terminal? (p. 8)
Î Did you try pressing the power button for a long moment? (p. 5)
Î Battery Pack
• Is the battery sufficiently charged?
• When installing it, did you press on the battery until it clicked
into place? (p. 36)
Printing Problems
Q Cannot Print
Î
Is the printer power turned on? (p. 5)
Î Is the ink cassette empty?
Replace the ink cassette.
Î Check that you are using the correct combination of paper, paper
cassette and ink cassette.
Î Is the printer connected to more than one device at once?
Do not connect simultaneously to a camera, memory card or
computer.
Î Is there paper in the paper cassette? Is the paper cassette inserted all
the way in?
Î Is the ink cassette inserted all the way in?
Î Is the ink sheet slack?
Î Are you using the number of paper sheets indicated?
Î Were the perforated portions of the paper folded over or separated
before printing?
Î The printer will temporarily stop when it exceeds a certain
temperature. This is not a malfunction. Wait until the temperature
drops and the printer resumes. The following may cause
overheating.
• Continuous printing
• High ambient temperature
• Vent on rear of printer has been obstructed, raising the internal
temperature of the printer.
A message will appear on the computer display if you are connected
to a computer when this happens, but you should wait until printing
resumes without cancelling the print.
Î Printing from Memory Cards
• Is the memory card inserted all the way into the slot with the
label facing upward?
• Do the images conform to the Design rule for Camera File
system?
You Think There is a Problem
Troubleshooting