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Troubleshooting
Problem Possible Causes Remedies
System Message
shows “No Signal”
No power supply to
camera
If camera power status indicator light is off,
check power adapter and power cable
connection.
Channel is not synched
up to camera
Move the camera closer to the receiver, and
connect the camera to the desired channel. Go
to “Camera Setup” in the Menu. Use the
“Pairing” sub-menu to connect the camera to
the receiver.
Service out of range Move the camera closer to the receiver.
Signal is blocked If possible, remove major obstacles in
between the camera and the receiver. Or,
relocate the camera to another location.
Low or unstable
signal
Antenna direction is
limited
Adjust the camera antenna and receiver
position.
Signal has been blocked If possible, remove major obstacles in
between the camera and receiver. Or, relocate
the camera to another location.
Strong radio signal
nearby
Keep WIFI router away from the camera
and/or receiver.
Strong electromagnetic
interference nearby
Keep active appliances such as hair dryers,
heat fans, air conditioners, water pumps, or
microwave ovens away from the camera
and/or receiver.
Dim or overly bright
image at night time
Low light vision distance
is too short/too far
Adjust the camera to have the view fit the
ideal distance: 15 to 24 feet.
Audio feedback Camera and receiver are
too close
The camera has a high sensitivity
microphone. Keep the camera at least 10 feet
away from the receiver. If the camera must be
within 10 feet of the receiver, keep the
volume down.
Poor image quality Interference Place the camera and/or receiver antenna at a
new angle or readjust its position to make an
improvement.
Remove obstacles between the camera and
receiver that might affect the signal (e.g.,
furniture, cabinets, and walls.)
Relocate the camera closer to the receiver.