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114 Troubleshooting
Problems and Solutions
Problem
Problem
Solution
Solution
The camera does not
The camera does not
focus.
focus.
•
•
The subject is close to the camera
The subject is close to the camera
: Select macro mode (
: Select macro mode (
P
P
40).
40).
•
•
The subject is far away from the camera
The subject is far away from the camera
: Cancel macro mode (
: Cancel macro mode (
P
P
40).
40).
•
•
The subject is not suited to autofocus
The subject is not suited to autofocus
: Use focus lock (
: Use focus lock (
P
P
37).
37).
Pictures are not the
Pictures are not the
same size.
same size.
If
If
S
S
is selected for
is selected for
O
O
IMAGE SIZE
IMAGE SIZE
in
in
R
R
mode, the camera will optimize not only sensi-
mode, the camera will optimize not only sensi-
tivity and other settings, but also image size. To record all pictures at the same size, choose another
tivity and other settings, but also image size. To record all pictures at the same size, choose another
shooting mode or select another option for
shooting mode or select another option for
O
O
IMAGE SIZE
IMAGE SIZE
(
(
P
P
82).
82).
Macro mode is not
Macro mode is not
available.
available.
Choose a di erent shooting mode (
Choose a di erent shooting mode (
P
P
22).
22).
Intelligent Face Detection
Intelligent Face Detection
is not available.
is not available.
Intelligent Face Detection is not available in the current shooting mode
Intelligent Face Detection is not available in the current shooting mode
: Choose a di er-
: Choose a di er-
ent shooting mode (
ent shooting mode (
P
P
22).
22).
No face is detected.
No face is detected.
•
•
The subject’s face is obscured by sunglasses, a hat, long hair, or other objects
The subject’s face is obscured by sunglasses, a hat, long hair, or other objects
: Remove
: Remove
the obstructions.
the obstructions.
•
•
The subject’s face occupies only a small area of the frame
The subject’s face occupies only a small area of the frame
: Change the composition so that
: Change the composition so that
the subject’s face occupies a larger area of the frame (
the subject’s face occupies a larger area of the frame (
P
P
37).
37).
•
•
The subject’s head is tilted or horizontal
The subject’s head is tilted or horizontal
: Ask the subject to hold their head straight.
: Ask the subject to hold their head straight.
•
•
The camera is tilted
The camera is tilted
: Keep the camera level (
: Keep the camera level (
P
P
18).
18).
•
•
The subject’s face is poorly lit
The subject’s face is poorly lit
: Shoot in bright light.
: Shoot in bright light.
Wrong subject is
Wrong subject is
selected.
selected.
The selected subject is closer to the center of the frame than the main subject. Recompose the
The selected subject is closer to the center of the frame than the main subject. Recompose the
picture or turn face detection o and frame the picture using focus lock (
picture or turn face detection o and frame the picture using focus lock (
P
P
37).
37).
The ash does not re.
The ash does not re.
•
•
The ash is not available in the current shooting mode
The ash is not available in the current shooting mode
: Choose a di erent shooting mode
: Choose a di erent shooting mode
(
(
P
P
22).
22).
•
•
The battery is exhausted
The battery is exhausted
: Charge the battery or insert a fully-charged spare battery (
: Charge the battery or insert a fully-charged spare battery (
P
P
7).
7).
•
•
The camera is in continuous mode
The camera is in continuous mode
: Select
: Select
OFF
OFF
for
for
R
R
CONTINUOUS
CONTINUOUS
(
(
P
P
45).
45).
•
•
The camera is in silent mode
The camera is in silent mode
: Turn silent mode o (
: Turn silent mode o (
P
P
99).
99).
•
•
The ash is not raised
The ash is not raised
: Raise the ash (
: Raise the ash (
P
P
41).
41).