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Problem Cause Remedy
h If the “Incorrect firmware version.
Update?” message appears when you
connect the camera to your PC with the
USB cable, click the [Yes] button and
update your firmware.
h Camera firmware defect.
Everything on the LCD
flashes and “7” or “8”
is displayed.
h Connect the camera to the PC with the
USB cable and select [My Computer] /
[Control Panel] / [System] / [Device
Manager]. In the [Devise Manager]
window, delete [Compose USB device]
or [Unknown device] in [Other devices].
Then disconnect the camera and install
the software before reconnecting the
camera to the PC.
h Connect the camera directly to the PC
using the USB cable, not via a USB hub.
h Disconnect the other USB devices
connected to the PC.
h Connect the camera to the PC with the
USB cable before installing the software.
The PC does not
recognize the camera.