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81Troubleshooting
Problems and Solutions
Problem
Problem
Solution
Solution
No face is detected.
No face is detected.
•
•
The subject’s face is obscured by sunglasses, a hat, long hair, or other objects
The subject’s face is obscured by sunglasses, a hat, long hair, or other objects
: Remove
: Remove
the obstructions.
the obstructions.
•
•
The subject’s face occupies only a small area of the frame
The subject’s face occupies only a small area of the frame
: Change the composition so that
: Change the composition so that
the subject’s face occupies a larger area of the frame (
the subject’s face occupies a larger area of the frame (
P
P
26).
26).
•
•
The subject’s head is tilted or horizontal
The subject’s head is tilted or horizontal
: Ask the subject to hold their head straight.
: Ask the subject to hold their head straight.
•
•
The camera is tilted
The camera is tilted
: Keep the camera level (
: Keep the camera level (
P
P
17).
17).
•
•
The subject’s face is poorly lit
The subject’s face is poorly lit
: Shoot in bright light.
: Shoot in bright light.
Wrong subject is
Wrong subject is
selected.
selected.
The selected subject is closer to the center of the frame than the main subject. Recompose the
The selected subject is closer to the center of the frame than the main subject. Recompose the
picture or turn face detection off and frame the picture using focus lock (
picture or turn face detection off and frame the picture using focus lock (
P
P
26).
26).
The flash does not fire.
The flash does not fire.
•
•
The flash is not available in the current shooting mode
The flash is not available in the current shooting mode
: Choose a different shooting mode
: Choose a different shooting mode
(
(
P
P
20).
20).
•
•
The battery is exhausted
The battery is exhausted
: Charge the battery (
: Charge the battery (
P
P
11) or insert a fully-charged spare battery
11) or insert a fully-charged spare battery
(
(
P
P
6).
6).
•
•
The camera is in continuous mode
The camera is in continuous mode
: Select
: Select
OFF
OFF
for
for
R
R
CONTINUOUS
CONTINUOUS
(
(
P
P
60).
60).
•
•
The camera is in silent mode
The camera is in silent mode
: Turn silent mode off (
: Turn silent mode off (
P
P
68).
68).
•
•
The flash is off (
The flash is off (
P
P
)
)
: Choose a different flash mode (
: Choose a different flash mode (
P
P
30).
30).
Some flash modes are
Some flash modes are
not available.
not available.
•
•
The desired flash mode is not available in the current shooting mode
The desired flash mode is not available in the current shooting mode
: Choose a different
: Choose a different
shooting mode (
shooting mode (
P
P
20).
20).
•
•
The camera is in silent mode
The camera is in silent mode
: Turn silent mode off (
: Turn silent mode off (
P
P
68).
68).
The flash does not fully
The flash does not fully
light the subject.
light the subject.
•
•
The subject is not in range of the flash
The subject is not in range of the flash
: Position the subject in range of the flash (
: Position the subject in range of the flash (
P
P
95).
95).
•
•
The flash window is obstructed
The flash window is obstructed
: Hold the camera correctly (
: Hold the camera correctly (
P
P
17).
17).
Pictures are blurred.
Pictures are blurred.
•
•
The lens is dirty
The lens is dirty
: Clean the lens (
: Clean the lens (
P
P
78).
78).
•
•
The lens is blocked
The lens is blocked
: Keep objects away from the lens (
: Keep objects away from the lens (
P
P
17).
17).
•
•
s
s
is displayed during shooting and the focus frame is displayed in red
is displayed during shooting and the focus frame is displayed in red
: Check focus
: Check focus
before shooting (
before shooting (
P
P
84).
84).
•
•
k
k
is displayed during shooting
is displayed during shooting
: Use the flash or a tripod (
: Use the flash or a tripod (
P
P
31).
31).