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86 Troubleshooting
Problems and Solutions
Problem
Problem
Solution
Solution
Pictures are mottled.
Pictures are mottled.
This is normal when slow shutter speeds are selected at high temperatures and does not indicate
This is normal when slow shutter speeds are selected at high temperatures and does not indicate
a malfunction.
a malfunction.
Vertical lines appear in
Vertical lines appear in
pictures.
pictures.
The camera has been used continuously at high temperatures. Turn the camera off and wait for
The camera has been used continuously at high temperatures. Turn the camera off and wait for
it to cool down.
it to cool down.
“Smear” in the form of
“Smear” in the form of
vertical purple or white
vertical purple or white
lines appears in the
lines appears in the
display.
display.
Vertical purple or white lines may appear after the camera has been used continuously at high
Vertical purple or white lines may appear after the camera has been used continuously at high
temperatures or when a very bright object is in the frame; this phenomenon is common to all CCD
temperatures or when a very bright object is in the frame; this phenomenon is common to all CCD
image sensors and does not indicate a malfunction. These lines are recorded in movies but do not
image sensors and does not indicate a malfunction. These lines are recorded in movies but do not
appear in photographs. Avoid framing bright objects when filming movies.
appear in photographs. Avoid framing bright objects when filming movies.
Playback
Problem
Problem
Solution
Solution
Pictures are grainy.
Pictures are grainy.
The pictures were taken with a different make or model of camera.
The pictures were taken with a different make or model of camera.
Playback zoom is unavail-
Playback zoom is unavail-
able.
able.
The pictures were created using
The pictures were created using
O
O
RESIZE
RESIZE
or with a different make or model of camera.
or with a different make or model of camera.
No sound in movie
No sound in movie
playback.
playback.
•
•
Playback volume is too low
Playback volume is too low
: Adjust playback volume (
: Adjust playback volume (
P
P
75).
75).
•
•
The microphone was obstructed
The microphone was obstructed
: Hold the camera correctly during recording (
: Hold the camera correctly during recording (
P
P
17, 45).
17, 45).
•
•
The speaker is obstructed
The speaker is obstructed
: Hold the camera correctly during playback (
: Hold the camera correctly during playback (
P
P
47).
47).
•
•
When
When
2
2
OPTICAL
OPTICAL
is selected for
is selected for
p
p
MOVIE ZOOM TYPE
MOVIE ZOOM TYPE
, zooming blocks
, zooming blocks
sound being recorded
sound being recorded
: Select
: Select
1
1
DIGITAL
DIGITAL
for
for
p
p
MOVIE ZOOM TYPE
MOVIE ZOOM TYPE
(
(
P
P
77).
77).
Selected pictures are not
Selected pictures are not
deleted
deleted
Some of the pictures selected for deletion are protected. Remove protection using the device with
Some of the pictures selected for deletion are protected. Remove protection using the device with
which it was originally applied (
which it was originally applied (
P
P
68).
68).
File numbering is
File numbering is
unexpectedly reset.
unexpectedly reset.
The battery-chamber cover was opened while the camera was on. Turn the camera off before
The battery-chamber cover was opened while the camera was on. Turn the camera off before
opening the battery-chamber cover (
opening the battery-chamber cover (
P
P
13).
13).