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Section 2 Problem Solving and Maintenance
Troubleshooting Printing Problems
Your HP 2000C printer and printer driver software have been
designed to work together to enable you to print documents
easily and efficiently. If a printing problem does occur, and
two-way communication between your printer and computer
(or network) is working, you will receive a help message on
your computer screen.
Using the HP 2000C Toolbox
for Troubleshooting
If a printing problem occurs and you don’t receive
an on-screen help message, you can use the online
troubleshooting feature built into the HP 2000C Toolbox.
In the Toolbox, click the Troubleshooting tab. The
troubleshooting information in the HP 2000C Toolbox
is designed to help you diagnose and solve most of the
common printing problems that can occur.
To use the troubleshooting feature in the
HP 2000C Toolbox
1 Open the HP 2000C Toolbox. To open the
HP 2000C Toolbox:
Windows 95 and Windows NT 4.0
• Double-click the HP 2000C Toolbox icon in the
bottom-right corner of the Windows Taskbar.
Or
• From the Start Menu, choose Programs. Then, choose
HP 2000C Utilities, then HP 2000C Toolbox.
Windows 3.1
• Double-click the HP 2000C Toolbox icon in the
HP 2000C Utilities Program Group.
2 Click the Troubleshooting tab, then follow the
instructions on your computer screen.
Using the HP 2000C Toolbox for Troubleshooting
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