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8" Digital Picture Frame
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Troubleshooting
Problem Solution
The frame will not
turn on.
The power adapter is not securely connected to
the picture frame, or the power switch is not on.
Check power adapter connections, then switch
the power on.
A portable memory
device is inserted in
the frame, but you
can’t view your
pictures.
• Make sure that the portable memory
device is one of the supported formats
and that the files on the device are JPEG
image files.
• Turn the digital picture frame off and
make sure that the portable memory
device is inserted all the way into the slot
or port and is inserted correctly, then turn
it back on. After a few seconds, you should
see your first picture.
• Try formatting the portable memory
device.
Caution: Formatting the device erases all files on
the device. Back up the files on the device to your
computer before attempting to format the
device.
•Some digital cameras save images in
formats other than JPEG. Refer to your
camera’s manual for details.
The frame displays
some pictures more
slowly than others.
Higher resolution pictures load more slowly. Try
using lower resolution pictures or
down-sampling (compressing or resizing) them.
See your camera’s user guide for instructions on
down-sampling your pictures, or see “Setting
viewing options” on page 24 for instructions on
automatically resizing and compressing your
pictures while copying them from a portable
memory device to the frame's internal memory.