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Troubleshooting
Computer/connectivity problems
You cannot take a
picture
■ Turn the camera off, then on again.
■ Depress the Shutter button all the way (see page 4).
■ Insert new/charged batteries in the correct orientation (see
page 1).
■ When inserting a memory card, push it in until it clicks (see
page 3).
■ Memory is full. Transfer pictures to the computer (see page 34),
delete pictures (see page 18), or insert another card.
Memory card not
recognized or camera
freezes with card
■ Use a card reader to check the card on a computer. If it’s
corrupted, format the card in the camera (see page 33).
■ Try another SD or SDHC Card.
Cannot find the
desired picture/video
■ To view pictures on a card or in internal memory, see page 17.
Status Solution
Slide Show does not
run on an external
video device
■ Adjust the camera Video Out setting to NTSC or PAL (see
page 32).
■ Make sure the external device settings are correct. (See the
device’s user guide).
Computer does not
communicate with
the camera
■ Turn off the camera, then turn it back on.
■ Make sure the battery is charged and installed correctly (see
page 1).
■ Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 34). Then
turn on the camera.
■ See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution