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Troubleshooting
Computer/connectivity problems
Picture quality problems
If... Try one or more of the following
Computer does not
communicate with
the camera
■ Insert a charged battery (page 2).
■ Turn on the camera.
■ Make sure proper USB cable is connected on camera and
computer port (page 15). (If using an EasyShare dock, check all
cable connections. Make sure the camera is seated on the dock.)
■ Make sure the EasyShare software is installed (page 14).
Pictures do not
transfer to computer
■ Click the Help button in the EasyShare software.
Slide Show does not
run on an external
video device
■ Adjust the camera Video Out setting (see page 33).
■ Make sure the external device settings are correct (see the
device’s user’s guide).
If... Try one or more of the following
Picture is too dark
■ Reposition camera for more available light.
■ Use Fill flash (page 20) or change your position so light is not behind
the subject.
■ Move so that the distance between you and the subject is within the
effective flash range (page 9).
■ To automatically set exposure and focus, press the Shutter button
halfway. When the AF/AE indicator turns green, press the Shutter
button completely down to take the picture.
■ Adjust exposure compensation (page 36).