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Troubleshooting
Problem
Resolution
“No capture device found” error
“Camera not connected” error
Make sure you have connected the webcam correctly into the USB port or try a
different USB port on your PC.
There may be a conflict with previous camera/scanner software installed on your
PC. You may need to remove the previous software before using this device. Try
removing the previous driver and reinstalling the software.
Webcam image is blurry
For a sharper image, adjust the focus by rotating the focus ring located on the
front of your webcam.
Webcam image is too dark
(Black or green screen)
There may be a conflict with previous camera/scanner software installed on your
PC. You may need to remove the previous software before using this device. Try
removing the previous driver and reinstalling the software.
Make sure there is sufficient light in the room.