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Quick Reference Guide
5550
Fixed Function Keys
Fixed Function keys are used to answer
and manage calls.
Programmable Firmkeys
Programmable keys provide customized
access to the following console features
and system services.
Some of the features listed below are
programmed for you by default; others are
optional and may not be labeled on your
console keypad. Refer to the 5550 IP
Console Help for details.
Default Firmkeys
Optional Firmkeys
ANSWER Answer calls on a “first-
come first served” basis
(the default) or according
to the priorities assigned
using the Options
command in the Tools
menu
RELEASE Complete a call transfer
HOLD
Put a call on hold
RECOVER
Return a call you
transferred to the wrong
extension to the console
RETRIEVE
Answer an incoming call,
or reconnect to a held,
transferred, or parked
call.
CANCEL
Clear misdialed numbers
Scratch Pad
Bulletin Board
Voice Mail
Pager
Message Waiting
Tones
Phone Book
Busy Lamp Field
(BLF)
Incoming Calls
Calls on Hold
Transferred Calls
Parked Calls
Emergency Call
Guest Services
Help
Third Party App
Trunk Status
Unassigned
Using the Console Keypad
About the Console Keypad
The console keypad is used for dialing, call
processing, and accessing system features.
You can adjust the slope of the keypad and
detach (or attach it to) the handset cradle.
You can also use the console keypad to
maximize and minimize the Main Window
Directories and Queued Calls panels.
Use Volume to increase (+) or decrease (-)
the ringer and earpiece volume in the
handset or headset. Mute enables/disables
the microphone in the headset or handset.
To maximize/minimize a panel
1. Press the associated keypad key, for example,
Phone Book, or Incoming Calls.
If the panel was maximized on screen at the
first keypad press, it is minimized.
If the panel was minimized on screen at the
first keypad press, it is maximized.
2. Press the associated key to toggle between
the maximized and minimized views.