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Question/Trouble-shooting Guide
This chapter presents some suggestions to trouble-shoot any problems you may encounter while
using the unit. Even if the following guide fails to solve your problem, please do not disassemble
the unit; just refer the problem to our professional staff. Please see below for contact details.
1. Question: What kind of photos does this unit support?
Answer: The Frame will display digital photos that are stored in the JPEG format, which is the
standard format for nearly all digital cameras. Some cameras allow photos to be stored as TIFF or
RAW files as well as JPEG, but only the JPEG format is compatible with the Frame.
2. Question: What should I do if the system does not respond when the unit is turned on?
Answer: Please make sure the unit is properly connected to a power source. If so, turn the unit off,
reconnect the power and turn it on again.
3. Question: What should I do if the device does not respond?
Answer: Press the RESET button to restart the device.
4. Question: Why is the memory card not recognized?
Answer: The memory card might be inserted improperly or not pushed in all the way. If the card is
inserted in the right direction and is still not recognized, turn off the unit, remove and reinsert the
card, and start again.
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