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Troubleshooting
Technical Notes
Digital zoom cannot be used. Digital zoom cannot be used in the following
situations.
• When Portrait or Night portrait is selected
for Scene mode.
• When the smile mode is selected.
• Just before recording a movie (up to 2× can be
applied while recording movies).
• When Multi-shot 16 is selected for
Continuous.
37, 38
52
61
83
Image mode not available. • Image mode cannot be adjusted when Multi-
shot 16 is selected for Continuous.
• Available image modes differ according to the
current shooting mode.
83
79
No sound when shutter is
released.
• Off is selected for Sound settings > Shutter
sound in setup menu.
• Continuous or Multi-shot 16 or BSS is
selected for Continuous in shooting menu.
• l (Museum scene mode) is selected.
• Sport continuous mode is selected.
• D mode is selected.
• Do not block the speaker.
104
83
41
48
61
4
AF-assist illuminator does not
light.
• Off is selected for AF assist option in camera
setup menu.
• AF-assist illuminator turns off automatically in
some scene modes.
104
37-43
Pictures appear smeared. Lens is dirty. Clean lens. 118
Colors are unnatural. White balance does not match light source. 81
Randomly spaced bright pixels
(“noise”) appear in image.
The subject is dark, so shutter speed is too slow
or ISO sensitivity is too high. Noise can be
reduced by using flash.
30
Pictures are too dark
(underexposed).
• The built-in flash is lowered, or flash mode is
set to W (Off).
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Use high sensitivity mode.
• Subject is backlit. Select o (Backlight scene
mode) or use fill flash.
6, 30
22
30
35
50
30, 42
Pictures are too bright
(overexposed).
Adjust exposure compensation. 35
Problem Cause/Solution A