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Troubleshooting
Technical Notes
Flash does not fire. • The built-in flash is lowered, or flash mode is
set to W (Off).
• Some scene modes that cannot turn on flash
are selected.
• Sport continuous mode is selected.
• A feature that cannot be used with the flash is
selected.
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35
46
58
Digital zoom cannot be used. Digital zoom cannot be used in the following
situations.
• When Portrait or Night portrait is selected
for Scene mode.
• When smart portrait mode is selected.
• When Multi-shot 16 is selected for
Continuous.
• When recording movies
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44
55
73
Image mode not available. • A feature that cannot be used with image
mode is selected.
• Available image modes differ according to the
current shooting mode.
58
51
No sound when shutter is
released.
• Off is selected for Sound settings > Shutter
sound in setup menu.
• Do not block the speaker.
105
4
Images appear smeared. Lens is dirty. Clean lens. 118
Hues are unnatural. White balance does not match light source. 53
Randomly spaced bright pixels
(“noise”) appear in image.
The subject is dark, so shutter speed is too slow
or ISO sensitivity is too high.
• Noise can be reduced by using flash.
• Select a lower ISO sensitivity.
29
56
Images are too dark
(underexposed).
• The built-in flash is lowered, or flash mode is
set to W (Off).
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Raise the ISO sensitivity.
• Subject is backlit. Select the Backlight scene
mode, or set the flash mode to X (fill flash).
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22
29
33
56
29, 41
Images are too bright
(overexposed).
Adjust exposure compensation. 33
Problem Cause/Solution A