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2 Pelco Manual C209M (4/98)
3.0 WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in
material or workmanship for a period of one year after the date of shipment. Excep-
tions to this warranty are as noted below:
• Three years on Genex™ Series multiplexers.
• Two years on all standard motorized and fixed focal length lenses.
• Two years on Legacy
®
, Intercept
®
, PV1000 Series, CM6700/CM8500/CM9500/
CM9750/CM9760 Matrix, Spectra
™
, DF5 Series and DF8 Fixed Dome products.
• Two years on WW5700 series window wiper (excluding wiper blades).
• Two years on cameras.
• Six months on all pan and tilts, scanners or preset lenses used in continuous
motion applications (that is, preset scan, tour and auto scan modes).
Pelco will warranty all replacement parts and repairs for 90 days from the date of
Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to
Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration,
normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss result-
ing from the specific use or application made of the Products. Pelco’s liability for any
claim, whether based on breach of contract, negligence, infringement of any rights
of any party or product liability, relating to the Products shall not exceed the price
paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any
special, incidental or consequential damages (including loss of use, loss of profit
and claims of third parties) however caused, whether by the negligence of Pelco or
otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may
also have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or
(559) 292-1981 to obtain a Repair Authorization number (RA), and provide the
following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under
the warranty conditions stated above, please include a written explanation with the
product when returned.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same or equal to the method by which the
item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the
factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA
number if returned for credit, and RA number if returned for repair). Goods returned
for repair or credit should be clearly identified with the assigned CA/RA number and
freight should be prepaid. All merchandise returned for credit may be subject to a
20% restocking and refurbishing charge.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
®Pelco and the Pelco logo are registered
trademarks of Pelco.
©Copyright 1998, Pelco. All rights
reserved.
3.0 WARRANTY AND
RETURN INFORMATION