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Troubleshooting
your
PhotoFrame™
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Keeping your
PhotoFrame™
up to date
Troubleshooting
Troubleshooting your PhotoFrame™
Please see below for various situations and recommended actions.
Situations Recommended actions
Warning message:
"Low battery"
Recharge PhotoFrame™ or turn off PhotoFrame™ befo
it can be recharged again. If the PhotoFrame™'s inter
n
battery level drops completely to zero, the "Current ti
m
setting may be lost.
Warning message: "No free
space to store more photos"
It means your PhotoFrame™ is fully loaded with photo
If such message shows up when your PhotoFrame™
holds less than 40 photos, please use USB cable to
connect PhotoFrame™ to PC and use PC to check if th
e
are abnormal files taking up the local memory of
PhotoFrame™. Normal files inside PhotoFrame™ are
usually less than 250KB in size.
Warning message: "No photo
on internal memory"
It means there is no photo in your PhotoFrame™. If s
u
message shows up after you load photos onto
PhotoFrame™ from PC, please make sure to the
instructions in "Copying photos" section are followed
properly.
Warning message: "No photo
on external memory"
It means there is no photo in your memory card. If su
c
message shows up after you load photos onto memor
y
cards from PC, please make sure to the instructions in
"Viewing PC photos from a memory card" section are
followed properly.
Screen freezes and does not
respond to control anymore
Use a pin to trigger the RESET button through the hol
e
the lower-left corner on PhotoFrame™'s back (next to
Serial Number and Model Name sticker).
Part of photo is cropped on
PhotoFrame™
Adjust your photo to 3:2 aspect ratio. Many digital
cameras take photos in 4:3 aspect ratio but
PhotoFrame™ displays photos on 3:2 aspect ratio scre
Consequently, some upper and bottom parts of a typi
c
4:3 photo will not be displayed on PhotoFrame™'s
screen.
Keeping your PhotoFrame™ up to date
At times Philips will provide Software to keep your PhotoFrame™ up to date. Please regi
s
yourself to www.philips.com/register or visit www.p4c.philips.com for latest support ne
w
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