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Why does my PhotoFrame not show video
files even I could see them in browse mode,
and I played them before?
Ensure that the• [Photos and Videos]
option is selected and the [Only Photos]
option is not selected. For details, see
“Settings - Slideshow settings - Select file
type for slideshow”.
Why does my PhotoFrame not play some of
my music files?
The PhotoFrame only supports MP3 or WAV
music files. Ensure that these MP3 or WAV
music files are not damaged.
Why does the PhotoFrame not go into auto-
off status after I set it?
Ensure that you set the real time, auto-
off time, and auto-on time correctly. The
PhotoFrame automatically turns off its display
exactly at the auto-off time. If the time has
already passed for the day, it starts to go into
auto-off status at the specified time from the
next day.
Can I increase the memory size to store more
pictures on the PhotoFrame?
No. The internal memory of the PhotoFrame
is fixed and cannot be expanded. However,
you could switch between different photos
by using different storage devices on the
PhotoFrame.
11 Frequently
asked questions
Is the LCD screen touch-enabled?
The LCD screen is not touch-enabled. Use the
buttons on the back to control the PhotoFrame.
Can I use the PhotoFrame to delete photos
on a memory card?
Yes, it supports operations to delete photos
on an external device, such as a memory card.
Ensure that you enable the deletion function on
a memory card available on the PhotoFrame.
Why does my PhotoFrame not show some of
my photos?
The PhotoFrame plays only JPEG photos •
(maximum: 8000 x 8000 pixel resolution)
and Progressive JPEG photo (Up to 1024
x 768 pixels).
Ensure that these photos are not •
damaged.
Why does my PhotoFrame not show some of
my video files?
The PhotoFrame plays most video clips •
of a digital still camera in M-JPEG (*.avi/*.
mov), MPEG-1 (*.mpg/*.dat/*.avi/*.
mov), and MPEG-4 (*.avi/*.mov/*.mp4)
format. Some video clips might have
compatibility issues when played on your
PhotoFrame. Before playing, ensure that
these video clips are compatible with
your PhotoFrame.
Ensure that the size of the video files •
are applicable to your PhotoFrame (For
details, see “Product information” in the
User Manual).
Ensure that the video files are not •
damaged.