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Customer Assistance and Service
You can reach Thomson at the
following number:
800-283-6503
(Toll free inside U.S.A.)
Our toll-free Camcorder number
operates from 8 a.m. to 5 p.m., CST
Monday – Friday
for U.S. customers only
Thomson provides a toll-free telephone
number to help you with any problems you
may encounter with your camcorder. Many
can be diagnosed over the phone, and if
necessary, repair or replacement will be
arranged. Please have your camcorder model/
serial number and date of purchase ready
when you call. If your unit is out of warranty,
we will quote the cost of a repair or
replacement unit to you.
Returning equipment to Thomson for repair or exchange
If we are unable to resolve your problem over
the phone, we will gladly service your unit or
exchange it for a new or, at our option,
refurbished camcorder. Refer to the limited
warranty on the next page to learn about your
specific rights and responsibilities.
Always consult Thomson and get a Return
Authorization number before returning
anything! Obtain a Return Authorization
(RA) number from the telephone
representative before returning your
equipment to avoid delays, accounting errors,
or even loss of your unit.
The Thomson representative who authorized
the return of your equipment will give you an
RA number over the phone. They will also
provide you with instructions on where and
how to return your Camcorder. Write the
number in large, clear characters on the
outside of the box. To avoid confusion and
misunderstandings, shipments without an RA
number clearly visible on the outside of the
box will be returned to you at your expense.
Include a brief note describing the problem
and any conversations about the problem you
have had with Thomson personnel.
Include your name, address and model/serial
number of your Camcorder. These numbers
are located on the bottom of your unit.
If your Camcorder is within the warranty
period, please provide a copy of the bill of sale
to verify purchase date. Use the original box
and packing material to protect the equipment
from damage in shipment.
For your protection, insure all shipments for
full replacement value and use a reliable
shipper. Thomson assumes no responsibility
for warranty shipments from the customer to
the factory if not shipped in the manner
prescribed by Thomson.
Important information to customers who ship defective equipment to
Thomson Consumer Electronics