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22 Chapter 4
Chapter 4: Additional Information
Illustrations contained in this document are for representation only.
Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting list
that follows. If you need service, please contact your service provider.
Decoder Problems
Decoder won’t turn on
•Press the VIDEO button.
• Make sure the decoder is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control or keyboard. Check the remote control solutions
on the next page.
Decoder appears to be locked up
• Hold the ON•OFF button on the remote until the indicator on the front of the unit blinks 5 times. The
unit reboots.
•Verify the Power indicator is not flashing (slowly first, then blinks fast). If it is, there may be a broken
connection to the service provider or service may be momentarily unavailable. Contact your service
provider.
• Unplug the unit for a few seconds, then plug it back in and try again.
No sound, picture okay
• Maybe the sound is muted. Try pressing the volume up button to restore sound on the TV or audio
receiver.
• If using a standard video or S-video, video connection, remember to also connect the decoder’s L and
R AUDIO OUT jacks to the component’s L and R AUDIO IN jacks.
•Try changing channels.
• Check the digital audio settings if you’re using the decoder’s digital optical jack.
No picture, no sound but decoder is on
• If your decoder is connected to the CABLE/ANTENNA jack on your TV with a coaxial cable, tune the TV
to channel 3 or 4.
• If your decoder is connected to your TV with audio/video cables, tune your TV to the appropriate Video
Input Channel (see page 26).
Sound okay, picture poor
• Check connections. Make sure all of the cables are firmly connected to the jacks.
• Change the channel.
No connection after more than 5 minutes
• Make sure all connections are secure and try connecting to your service provider again. If you still
have problems connecting to the network, contact your service provider.
“Signal is Temporarily Unavailable” appears
• Change channels to see if it is a station problem. If it appears on more than one channel, there may be
a problem with the signal. Reboot the decoder by holding the ON•OFF button on the remote until the
indicator on the front of the unit blinks 5 times. The unit reboots. You may also want to unplug the
unit.
While connecting, the decoder seems to be stuck on one step for a long time
• Check the status of the indicator on the front of the decoder. If it is flashing, there is no connection
between the decoder and the modem. Make sure the modem is on and the modem and decoder are
connected properly. There may be a broken connection to the service provider or service may be
momentarily unavailable. Contact your service provider.
IP900.04 Additional 10/24/03, 12:35 PM22