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Appendix B: Troubleshooting
Q: I have taken photos, but my computer says "No photos in camera." What do I do?
• First, ensure that you have taken photos with your camera. Press the shutter button a few times to take
some sample photos and try again. If you still get a no photos error, this indicates that the software was
not installed correctly or you may not meet the minimum system requirements.
• System Requirements:
At least a Pentium II 300 MHz, AMD Athlon 300 MHz, or a Celeron 400 MHz or higher, at least 64 MB of
RAM. Please note that the older AMD K6 processors will not work. More information about determining
your computer's specifications can be found in the General Computer Information section. If you have
determined that you have pictures in your camera and you meet the system requirements, follow the
steps below to reinstall the software.
• Software Re-installation:
1. First install the software. Click on Start, Settings, Control Panel and Add/Remove
programs. You will need to remove PhoTags Express. After removing it, restart your
computer. If your camera is connected, disconnect it.