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Troubleshooting
SYMPTOMS AND SOLUTIONS
If these instructions do not solve your problem, contact the nearest Samsung authorised service centre.
Power
Symptom Explanation/Solution
The camcorder does not turn on.
The battery may not be installed on your camcorder. Insert a battery into the camcorder.
The inserted battery may be discharged. Charge the battery or replace it with a charged one.
If you use a power adaptor, make sure it is properly connected to the wall outlet.
Remove the battery or unplug the power adaptor, and then reconnect the power supply to the
camcorder before turning it on.
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The power automatically turns off.
If no button is pressed for about 5 minutes, the camcorder is automatically turned off (Auto Power Off).
To disable this option, change the setting of Auto Power Off to Off.
Use the power adaptor.
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Power cannot be turned off .
Remove the battery or unplug the power adaptor, and then reconnect the power supply to the
camcorder before turning it on.
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The battery is quickly discharged.
The temperature is too low.
The battery is not fully charged. Recharge the battery.
The battery has reached the end of its lifespan and cannot be recharged. Use another battery.
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Displays
Symptom Explanation/Solution
The TV screen or LCD display has distorted images
or has stripes at the top/ bottom or on the left/right.
This can occur when recording or viewing a 16:9-ratio image on a 4:3-ratio TV, or vice versa. For more
details, see the display specification.
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