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Troubleshooting
Recording
Symptom Explanation/Solution
You don’t hear the shutter sound when you
record a photo image.
Set “Shutter Sound” to “ON”.
When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the
Shutter Sound is not available.
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You don’t hear the beep sound.
Set “Beep Sound” to “ON”.
Beep sound is temporally off while recording videos.
When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the
Beep Sound is not available.
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There is a time difference between the point
where you press the Recording start/stop
button and the point where the recorded
video starts/stops.
On your camcorder, there may be a slight time delay between the point when you press
the
Recording start/stop button and the actual point where the recorded video starts/
stops. This is not an error.
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Horizontal stripes appear on the images.
This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury
lamp. This is not a malfunction.
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Storage Media
Symptom Explanation/Solution
Memory card functions do not operate.
Insert a memory card into your camcorder properly.
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page 30
If you use a memory card formatted on a computer, format it again directly on your
camcorder.
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page 77
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Image cannot be deleted.
Release the lock on the write-protect tab of the memory card (SDHC/SD memory card), if
any.
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page 31
You cannot delete a protected images. Release protection of the image using the Protect
function.
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page 59
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You cannot format the memory card.
Release the lock on the write-protect tab of the memory card (SDHC/SD memory card), if
any.
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page 31
The memory card is not supported on your camcorder or card has some problems.
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The data file name is not indicated correctly.
The file may be corrupted.
The file format is not supported by your camcorder.
Only the file name is displayed if the directory structure complies with the international
standard.
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