Filter
Top Products
Appendixes
87
Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted
the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.
Situation Suggested remedies
Cannot take photos
• There is no space on the memory card.
Delete unnecessary files or insert a new
card.
• Format the memory card. (p. 78)
• The memory card is defective. Get a
new memory card.
• Make sure that the camera is switched
on.
• Charge the battery.
• Make sure that the battery is inserted
correctly.
The camera freezes
Remove the battery and insert it again.
The flash does not work
• The flash option may be set to Off.
(p. 39)
• You cannot use the flash in the
, ,
or some
modes.
The flash fires
unexpectedly
The flash may fire due to static electricity.
This is not a malfunction.
The date and time are
incorrect
Set the date and time in the display settings
menu. (p. 78)
Situation Suggested remedies
Cannot turn on the
camera
• Make sure that the battery is inserted.
• Make sure that the battery is inserted
correctly.
• Charge the battery.
The power turns off
suddenly
• Charge the battery.
• Your camera may be in Power save
mode. (p. 78)
• The camera may turn off to prevent the
memory card from being damaged due
to an impact. Turn on your camera again.
The camera is losing
battery power quickly
• The battery may lose power more quickly
in low temperatures (below 0° C). Keep
the battery warm by putting it into your
pocket.
• Using the flash or recording videos
depletes the battery quickly. Recharge
if needed.
• Batteries are consumable parts that must
be replaced over time. Get a new battery
if the battery life is diminishing quickly.