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Troubleshooting
T
his section lists various problems and solutions encountered by users while usin
g
the di
g
ital photo frame. When encounterin
g
a problem,
first check the list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the
nearest service center.
Symptoms Causes and Actions
T
he power does not turn on.
Check the connections for the adapter cable and the power terminal of the
product.
It takes a time until an image is
displayed after the power is turned
on.
It takes a time to transit to the
next photo.
In case the resolution is high or the file size is large, the photo may be
displayed slowly on the screen.
I have connected an external
storage device but it is not
recognized.
Please check the connection between product and external storage.
Connect to PC and check the operation state.
T
here is a remainin
g
space in the
Frame Memory but I cannot copy
photos.
Create a folder in the Fame Memory and copy your photos.
I inserted a memory card but it
does not operate.
Check the files of your memory card.
Please try a different storage device.
I connected a USB memory but it
does not operate.
A
portrait photo is displayed
rotated to landscape.
Check whether [Auto Fit Portrait Photo] of the [Settings-Options] is set to
A
ctivated.
No slideshow is played
automatically.
Set [Starting Mode] of [Settings-Preference] to [Slideshow].
A
uto On and Auto Off do not
operate.
If the Auto On and Auto Off are set to the same time, they do not operate.
Check the time settings.
T
he [Button Sound] is set to On
but no button operation sound is
heard.
T
he button sound is not heard when ad
j
ustin
g
the volume or the bri
g
htness.
T
he icon of the FrameMana
g
er is
not displayed.
Check whether the FrameManager program is installed.
Select Start- Programs - Samsung - FrameManager to restart the
FrameManager.