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30
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If trouble occurs
Symptom Check item Cause/Solutions
Some images are
not displayed.
• Are the images displayed in
the index view?
• Does the mark displayed
below appear in the index
view?
c If the image is displayed in the index view
but cannot be displayed as single image,
the image file may be damaged even
though its thumbnail preview data is fine.
c If a mark is displayed, the thumbnail data
or image itself cannot be opened.
c A file that is not compatible with DCF
may not be displayed with the photo
frame, even if it can be displayed with a
computer.
• Are there more than 4,999
images in the internal
memory or in the memory
card?
c The photo frame can play, save, delete, or
otherwise handle up to 4,999 image files.
• Did you rename the file with
a computer or other device?
c If you named or renamed the file on your
computer and the file name includes
characters other than alphanumeric
characters, the image may not be able to
be displayed on the photo frame.
• Is there a folder with more
than 8 levels in its hierarchy
on the memory card?
c The photo frame cannot display images
saved in a folder that is more than 8 levels
deep.
A video file is not
played.
• Does the mark displayed
below appear in the index or
single view display?
c If the mark shown on the left is displayed,
the video file may not supported by the
photo frame. For video files that cannot be
played, see “Playing a video file (DPF-
D1020/D820/D720 only)” (page 18).
Fast forward/
backward
playback is not
available.
– c Fast forward/backward playback of some
video files may not be available with the
photo frame.
Cannot save an
image.
• Did you save images from a
computer to the internal
memory without making a
folder in the internal
memory?
c If you do not make a folder, you can only
save up to 512 images. In addition, the
number of images may be reduced
depending on the file name length or
character type. When you save images in
the internal memory from a computer, be
sure to make a folder in the internal
memory and save the images in this
folder.