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Troubleshooting
Troubleshooting
If trouble occurs
Before submitting the photo frame for repair, try using the following guidance to solve the problem.
If the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Displaying images
If the power is turned on but images are not displayed or the settings of the operation screen cannot
be configured, confirm the following check items.
Symptom Check item Cause/Solutions
The power is not
turned on.
• Is the AC power plug
inserted correctly?
c Insert the power plug properly.
Symptom Check item Cause/Solutions
No images are
displayed on the
screen.
• Is a memory card inserted
properly?
c Insert a memory card properly.
(page 13)
• Does the memory card
contain images saved with a
digital camera or other
device?
c Insert a memory card containing images.
c Check the file formats that can be
displayed. (See Operating Instructions –
“Specifications”)
• Is the file format compatible
with DCF?
c A file that is not compatible with DCF
may not be able to be displayed with the
photo frame, even if it can be displayed
with a computer.
Images are not
played back in the
order of shooting
date.
• Were these images saved
from a computer?
• Were these images edited on
a computer?
c If you edit or save an image file on a
computer, the date of the file was
modified. Images are thus displayed in
order of the modified date instead of the
shooting date.
Continued