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Cyber-shot User Guide
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Before Use
Confirming the operation
method
Shooting
Viewing
Useful shooting functions
Useful viewing functions
Changing settings
Viewing images on a TV
Using with your computer
Printing
Troubleshooting
Precautions / About this
camera
Contents list
Top page > Troubleshooting > Troubleshooting > Computers
Computers
Your computer does not recognize the camera.
When the battery level is low, insert new batteries or charged Nickel-Metal
Hydride batteries (sold separately).
Set [USB Connect Setting] to [Mass Storage]. [Details]
Use the dedicated USB cable (supplied).
Disconnect the dedicated USB cable from both the computer and the camera,
and connect it again firmly.
Disconnect all equipment other than the camera, the keyboard and the mouse
from the USB connectors of your computer.
Connect the camera directly to your computer without passing through a USB
hub or other device.
Cannot import images.
Connect the camera and your computer correctly making a USB connection.
When you shoot images with a memory card formatted by a computer, you may
not be able to import the images to a computer. Shoot using a memory card
formatted by the camera. [Details]
After making a USB connection, “PlayMemories Home”
does not start automatically.
Make the USB connection after the computer is turned on.
Cannot play back images on your computer.
If you are using “PlayMemories Home”, refer to Help for “PlayMemories Home.”
[Details]
Consult the computer or software manufacturer.
The image and sound are interrupted by noise when you
view a movie on a computer.
You are playing back the movie directly from the internal memory or the memory
card. Import the movie to your computer using “PlayMemories Home” and play it
back. [Details]
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