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Troubleshooting
If you experience trouble with your camera, try the following solutions.
Please understand that you give your consent that the contents of the internal memory, Music
files may be checked when you send your camera to be repaired.
The battery pack cannot be inserted.
• Insert the battery pack correctly by pressing and holding the battery eject lever open
(page 11).
Cannot turn on the camera.
• After installing the battery pack into the camera, it may take a little while to get the camera
powered.
• Insert the battery pack correctly (page 11).
• The battery pack is discharged. Insert charged battery pack (page 10).
• The battery pack is dead. Replace it with a new one.
• Use a recommended battery pack (page 9).
The power turns off suddenly.
• If you do not operate the camera for about three minutes while the power is on, the camera
turns off automatically to prevent wearing down the battery pack. Turn on the camera again
(page 13).
• The battery pack is dead. Replace it with a new one.
1 Check the items below, and refer to “Cyber-shot Handbook” (PDF).
If a code such as “C/E:ss:ss” appears on the screen, refer to “Cyber-shot
Handbook.”
2 Remove the battery pack, and insert the battery pack again after about
one minute, and turn on the power.
3 Initialize the settings (page 23).
4 Consult your Sony dealer or local authorized Sony service facility.
Battery pack and power